Terms and conditions

Travel Visa Xperts is a visa consultancy operating from two offices in Bengaluru: Jayanagar and Mahadevapura. What you book on this website is a fifteen-minute appointment with a consultant at one of them, for checking, preparing or submitting visa application documents.

We do not issue visas and we cannot guarantee any outcome. Granting or refusing a visa is entirely the decision of the destination country’s authorities. Our fee buys a consultation and the handling of your documents; it is not contingent on, and carries no promise about, the result of any application.

• Appointments are booked in fifteen-minute slots, one booking per slot, at the branch and time you choose.
• We hold your chosen slot for a short period while you confirm it. If you do not complete the booking in that time, the hold lapses and the slot returns to the calendar.
• You confirm your booking with a one-time code sent to the email address you give us. An email address that can receive that code is therefore required.
• You must give accurate contact details. We use them to send your confirmation, your change link, and any notice about the appointment.
• An appointment is confirmed only once payment has settled and you have received a confirmation email with a booking reference. Until then, nothing is reserved.

• The fee is ₹100 per applicant, plus a submission fee at branches that charge one. The current rates for each branch are on the services and pricing page.
• The fee is charged per applicant whose documents are handled, not per person attending. One representative may attend on behalf of several applicants; the fee is the same either way.
• All prices are in Indian Rupees (INR) and are the full amount payable. We add nothing at checkout.
• The amount you are charged is calculated by us from your booking. It is displayed in full — the rate, the number of applicants and the total — before you pay.
• Payment is taken online through our payment gateway. We do not see or store your card, UPI or bank details; the gateway handles them.
• Where a branch collects at its counter instead, the booking screen says so and takes no online payment. The fee is then due at the branch, against a receipt.

• Your confirmation email contains a private link for viewing, moving and cancelling your appointment. Treat it as confidential — anyone with the link can change the booking.
• Rescheduling is free and unlimited, to any free slot at the same branch, until 4 hours before the appointment starts.
• Cancelling is possible until the same cut-off. Fees are not refunded on cancellation.
• If you arrive more than a few minutes late, we may not be able to see you within your slot, and may ask you to rebook. The fee for the missed appointment is not refunded.
• The full position on money is on the refunds and cancellations page, which forms part of these terms.

• Bring the documents the destination country requires, along with your passport and any previous visas. We can only work with what you bring.
• Information you give us must be true and complete. We are not responsible for an application refused, delayed or invalidated because of something inaccurate or withheld.
• You remain responsible for your own application, its deadlines and its accuracy, including where we have prepared or submitted it for you.
• Do not book appointments you do not intend to keep. Repeatedly booking and abandoning slots denies them to other people, and we may decline further bookings.

• We may close a branch for a public holiday or another reason, and may cancel or move an appointment where we cannot honour it. We will tell you, and in that case the fee is returned in full.
• We may change our opening hours, our branches, our services and our prices. A change of price never affects an appointment already paid for.
• We may refuse or cancel a booking that appears fraudulent, abusive or automated.
• We may amend these terms. The version on this page at the time you book is the one that applies to that booking.

Nothing in these terms limits any liability that cannot lawfully be limited. Subject to that, our liability arising out of an appointment is limited to the fee paid for that appointment, and we are not liable for indirect or consequential loss — including a visa refusal, a missed departure, or travel and accommodation booked in anticipation of one.

We collect your name, phone number and email address in order to make and manage your appointment, and we use them for that. We do not sell them. Payment details are handled by our payment gateway and are never held by us.

To ask what we hold about you, or to have it removed, write to karthik@travelvisaxperts.com. Bookings we are required to keep for accounting purposes are kept for as long as that requires.

These terms are governed by the laws of India, and the courts at Bengaluru, Karnataka, India have exclusive jurisdiction over any dispute arising from them.

Travel Visa Xperts, Bengaluru, Karnataka, India. Email karthik@travelvisaxperts.com, or use the addresses and phone numbers on our contact page.